FISH! The Organisational Culture Course
FISH! The Organisational Culture Course
Location: London
Fee: $3, 850
Duration: 4days
Are you looking for a practical, fun and proven team building course that can transform your entire organisational culture? Then FISH! is the solution!
The FISH! The Organisational Cultures training program will help your company adopt remarkable, proven practices that profoundly improve morale & relationships.
The FISH! philosophy has revolutionised company culture and team building around the planet.
FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.
The FISH! for Organisational Cultures training course is a workshop that empowers all your teams to embrace the FISH! Philosophy and build a highly effective customer service culture across all departments within your organisation. By allowing your staff to attend the course, you will begin the process of building a high-performance customer service culture across all your teams.
Learning Outcomes
By the end of this course, participants will:
- develop a shared vision of how to serve customers, internal and external
- clarify common values of how to treat each other
- recognise new opportunities to make a positive difference for others
- become more proactive in creating a more effective environment
Course Outline
Introduction
- The four FISH! Practices
Practice 1: BE THERE
Be there builds relationships by:
- Being fully present
- Listening to understand, not just reply
- Taking action based on awareness
Practice 2: PLAY
Play encourages creativity and fun through:
- Curiosity
- Freedom to innovate
- Freedom to be you
- Trust and the playing field – setting the boundaries
- Creating an environment of play
Practice 3: MAKE THEIR DAY
Make their day reminds us to serve by:
- Learning to value and recognise people
- Learning to be genuinely selfless
- Learning to be aware
Practice 4: CHOOSE YOUR ATTITUDE
Choosing your attitude helps you to:
- Practice to become aware
- Make a conscious choice
- Live in alignment with your intentions
Taking a closer look
- Assess how the organisation is living each of the practices
How well do I live the practices?
- Short test on how you live the four practices
Top of mind issues/team solutions
- Identify a list of top of mind issues
- Identify ways to address these issues
Action planning
- Identify tangible goals that impact others
- Learn to put in place accountability measures to improve success
Want to form a habit?
- Creating a 21 day habit forming calendar
Your life title
Beyond the workplace self-survey
- Looking at how you live the four practices in life
What’s possible now?
- Finding the limitless possibilities with the four practices
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