Workplace Diversity Training Course

Location: Lagos & Abuja

Fee: N100, 000

Duration: 2days

In the new global economy, it is more important than ever to understand how culture affects communication and perception. Improving intercultural communication enhances success by bringing varied perspectives and fresh ideas into the workplace.

As the world gets smaller, the workforce becomes more mobile and outsourcing becomes more common. The need to understand diversity and to be able to include cultural diversity as part of the work-place culture is becoming increasingly important.

Learning Outcomes

• Learn about stereotypes & biases, how they develop, and gain insights into one’s own perspectives
• Gain effective strategies for removing barriers to diversity in the workplace
• Improve their listening & learn effective questioning techniques to communicate more effectively in a diverse population
• Learn the importance of non-verbal communication, both one’s own and that of others
• Master ways of encouraging diversity in the workplace while discouraging and preventing discrimination
• Learn how to respond to personal complaints & develop a support system to manage this resolution process in your organisation
• Gain a professional approach to record, analyse and resolve situations involving diversity
• Learn how to create a mechanism of prevention to reduce negative or discriminating situations and to keep them from repeating

Course Outline

Workplace Diversity Training Course – Lesson 1 Understanding Diversity

• What is Diversity?
• Related Terms and Concepts
• A Brief History
• A Legal Overview

Workplace Diversity Training Course – Lesson 2 Understanding Stereotypes

• Stereotypes vs. Biases
• Identifying Your Baggage
• Understanding what this Means

Workplace Diversity Training Course – Lesson 3 Breaking Down the Barriers

• Changing your Personal Approach
• Encouraging Workplace Changes
• Encouraging Social Changes

Workplace Diversity Training Course – Lesson 4 Verbal Communication Skills

• Listening and Hearing: They aren’t the same thing
• Asking Questions
• Communicating with Power

Workplace Diversity Training Course – Lesson 5 Non-Verbal Communication Skills

• Body Language
• The Signals you Send to Others
• It’s not WHAT you say, It’s HOW you say it

Workplace Diversity Training Course – Lesson 6 Being Proactive

• Encouraging Diversity in the Workplace
• Preventing Discrimination
• Ways to Discourage Discrimination

Workplace Diversity Training Course – Lesson 7 Coping with Discrimination

• Identifying if you have been Discriminated against
• Methods of Reprisal
• Choosing a Course of Action

Workplace Diversity Training Course – Lesson 8 Dealing with Diversity Complaints as a Person

• What to do if you’re Involved in a Complaint
• Understanding your Role
• Creating a Support System

Workplace Diversity Training Course – Lesson 9 Dealing with Diversity Complaints as a Manager

• Recording the Complaint
• Identifying Appropriate Actions
• Choosing a Path

Workplace Diversity Training Course – Lesson 10 Dealing with Diversity Complaints as an Organisation

• Receiving a Complaint
• Choosing a Response
• Learning from the Complaint

About Instructors

Leke Ogundimu

MNIM, FCIPM, CBAP, PMP, Fscm, MPM Champion (University of Atlanta), B.Pharm, MBA

He is a dynamic man with well over 2 decades of experience in Sales and Marketing both theoretically and practically.

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