Managing Difficult Conversations Course.
Managing Difficult Conversations Course.
₦120,000.00
Duration: 2 days |
Location: Port Harcourt & Lagos.
Fee: N120, 000
Duration: 2days
Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.
Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.
Managing Difficult Conversations requires specialised knowledge and skill development because they are tough to handle without it. During this training course, participants develop an understanding of where, when, why and how to conduct difficult conversations.
The goal of this course is to empower professionals to be in control of a difficult conversation at all stages of it so that they can achieve the desired outcome. It is a necessary skill in the management of human resources, handling of customers, and team management.
Learning Outcomes
After completing this course, participants will have learned to:
- Predict the results of a conversation
- Establish the intent of a conversation
- Identify the desired outcome
- Manage their body language
- Speak persuasively
- Listen actively
- Use probing techniques
- Ask the right questions at the right time
- Establish the purpose of a difficult conversation
- Create a conversation template
- Create a personalised action plan
- Use communication skills to influence and control
- Maintain safety in a conversation
- Choose an appropriate place for a conversation
- Understand and analyse the other person
- Stay in control of the conversation throughout
Course Outline
Managing Difficult Conversations Training Course – Lesson 1 Introduction
- Icebreaker
- Housekeeping Items
- The Parking Lot
Managing Difficult Conversations Training Course – Lesson 2 Choosing to Have the Conversation
- Considering the Consequences
- Establishing Your Frame of Reference
- Establishing Positive Intent
- Workshop Objectives
- Identifying the Desired Outcome
Managing Difficult Conversations Training Course – Lesson 3 Toolkit for Successful Conversations
- Managing Your Body Language
- Speaking Persuasively
- Active Listening
- Asking Questions
- Probing Techniques
Managing Difficult Conversations Training Course – Lesson 4 Choosing the Time and Place
- Weighing urgency
- Privacy
- Consideration
- Transparency and presence of 3rd parties
Managing Difficult Conversations Training Course – Lesson 5 Framework for Difficult Conversations
- What’s Your Purpose?
- Steps for a Difficult Conversation
- Creating a Conversation Template
Managing Difficult Conversations Training Course – Lesson 6 Staying Safe
- Anticipating conflict
- Mutual respect
- Common ground
- Staying in control
- When to walk away
- When things don’t work
Managing Difficult Conversations Training Course – Lesson 7 Testing the waters
- Practice and review in class
Managing Difficult Conversations Training Course – Lesson 8 Wrap up
- Course review
- Action plan
Reviews
Average Rating
Detailed Rating
Stars 5 |
|
0 |
Stars 4 |
|
0 |
Stars 3 |
|
0 |
Stars 2 |
|
0 |
Stars 1 |
|
0 |
Be the first to review “Managing Difficult Conversations Course.” Cancel reply
₦120,000.00
Duration: 2 days |
There are no reviews yet.