Email Etiquette Course

Location: Abuja & Lagos.

Fee: N90, 000

Duration: 2days

In this age of technology, email is the preferred and often most efficient form of communication, yet many organisations overlook this very important form of business communication.

This course provides participants with the skills and techniques necessary for managing emails and writing professionally with effective email structures.

A new international workplace survey has found that 83% of Nigerians use email, Internet, or both while at work and most are convinced it makes them more productive.

There was widespread acceptance that the technology has a positive impact on the quality of work. However, like any tool, it is important that managers take time to provide the training and support to enable staff to effectively integrate online tools into their daily work routine, and gain maximum benefit.

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.

Learning Outcomes

• Develop a heightened awareness of the potential perils of digital communication
• Master effective email structures to achieve clarity and successful communication
• Learn to write for the reader, starting with effective subject lines
• Make the most of ’email estate’
• Carefully consider the email recipients
• Learn to work within principles or ‘rules of thumb’ to ensure professional, clear & effective emails
• Perfect grammar because it matters
• Format messages for readability
• Learn to write professionally and brand Broadcast emails
• Learn to avoid senders regret by proof reading
• Understand ‘netiquette’
• Master the inbox using some core principles and email functions

Course Outline

Email Etiquette Training Course – Lesson 1 Introduction

• Evaluate your Email usage
• Workshop Objectives

Email Etiquette Training Course – Lesson 2 Introduction to Email Etiquette

• Email is never secure
• Big brother may be reading over your electronic shoulder
• Productivity is lost when cyber-slackers log on
• Email misuse and abuse may get you fired
• Email can be embarrassing
• Email abuse impacts revenues and also reputations
• Email is easily misinterpreted

Email Etiquette Training Course – Lesson 3 Create Structure for Success

• Forward-To-CC-BCC
• Urgent
• ! High Importance Low Importance
• Subject
• Salutation
• Introduction – Body – Conclusion
• Signature
• Draft
• Time Delays

Email Etiquette Training Course – Lesson 4 Rules of Thumb

• Effective Subject lines: Tell me up front what you want from me
• 1 page view only
• Average 15 words per sentence
• As short as possible – no extra words
• 2 – 3 lines per paragraph

Email Etiquette Training Course – Lesson 5 Grammar Perfect

• Using spellchecker
• Check for simple sentences
• Use the Active Voice
• Use of punctuation
• Use of emoticons
• Use of text talk

Email Etiquette Training Course – Lesson 6 Formatting your Email Message

• Email Style
• Writing the Email
• Selecting your format settings
• Choose the Right Font
• Select Appropriate Colours
• Enhancing Readability
• Resist the urge to use All Upper – or Lowercase Letters
• Arranging Text into Vertical Lists
• Sending Attachments with Care

Email Etiquette Training Course – Lesson 7 Broadcast Emails

• Branding
• Importance of Branding and consistent subject headings

Email Etiquette Training Course – Lesson 8 Proofreading Does Pay

• A Proofreading Primer
• How Peer Review Can Help

Email Etiquette Training Course – Lesson 9 Polishing Your Cybermanners

• Watch your Cyberlanguage
• Avoiding Sexist Language
• Set the Right Tone
• Dodging Conversational Pitfalls
• Extinguishing Flames

Email Etiquette Training Course – Lesson 10 Netiquette Guidelines

• Reviewing Netiquette Guidelines
• Netiquette Guidelines for Managers

Email Etiquette Training Course – Lesson 11 Managing Email Overload

• Controlling your Inbox Clutter

Email Etiquette Training Course – Lesson 12 Examples

• The Good
• The Bad
• The Ugly

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