Effective Communication Skills Course

Location: Lagos

Fee: N120, 000

Duration: 2days

The ability to communicate effectively can have a profound effect on your personal and professional life. Development of specific communication skills is essential to initiate, control and successfully complete a face-to-face discussion.

This course provides practical, effective tools to enable clear and effective communication in all aspects of both your personal and work-related relationships.

This is a great course for everyone as the benefits can have a positive effect on every aspect of life. Learn to understand how you communicate, how others communicate and how to adjust to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences and overcoming communication barriers.

This interpersonal communication course will ensure your colleagues receive your message clearly and improve your workplace relationships in general. If you have never completed a communications course of this type you are missing out on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.

Learning Outcomes

In this course, participants will:

• Gain insight into their personality type and communication preferences, using our proprietary profiling tool
• Learn to recognise other people’s personality types and communication preferences
• Learn to adjust your own communication approach based on need and situation
• Understand barriers to effective communication and how to overcome them
• Learn how to effectively utilise tone
• Master the S.T.A.R. method for speaking on the spot
• Learn to use body language appropriately
• Learn to listen actively and effectively
• Gain insight into asking open questions
• Become a more effective communicator through the use and application of practical tools

Course Outline

Communication Skills Training Course – Lesson 1 Getting to know yourself – CHOIce

• What is your personality type?
• What are your communication preferences?
• What are your communication tendencies?

Communication Skills Training Course – Lesson 2 Understanding others – CHOIce

• What other personality types are out there?
• What are their communication preferences?
• What are their communication tendencies?

Communication Skills Training Course – Lesson 3 Making allowance for others CHOIce and circumstance

• Consider your approach:
  • What is the receiver’s CHOIce?
  • What type of message are you delivering?
  • Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important?
• Develop strategies for future application

Communication Skills Training Course – Lesson 4 Understanding Communication Barriers

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

Communication Skills Training Course – Lesson 5 Paraverbal Communication Skills

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

Communication Skills Training Course – Lesson 6 Non-Verbal Communication

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

Communication Skills Training Course – Lesson 7 Speaking Like a S.T.A.R.

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

Communication Skills Training Course – Lesson 8 Active Listening Skills

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

Communication Skills Training Course – Lesson 9 Asking Good Questions

• Open Questions
• Closed Questions
• Probing Questions

Communication Skills Training Course – Lesson 10 Appreciative Inquiry

• The Purpose of AI
• The Four Stages
• Examples and Case Studies

Communication Skills Training Course – Lesson 11 Mastering the Art of Conversation

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

Communication Skills Training Course – Lesson 12 Conversational Psychology

• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

Reviews