Creative Problem Solving Course

Location:

Fee: N120, 000

Duration: 2days

“Learn to become part of the solution.”

The Creative Problem Solving training course will provide participants with a complete and practical understanding of the steps involved to analyse discover and solve problems in the workplace.

This course teaches the use of the many tools and techniques that resolve problems smoothly, quickly and efficiently. Along with the resolution, it also concentrates on the identification and removal of the root cause of a problem.

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

This Creative Problem Solving workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Learning Outcomes

In this course participants will:

• Understand the complete process of creatively solving a problem.
• Learn some key questions to ask when gathering information about a problem
• Take home tools to effectively determine what ‘the problem is’
• Learn to write concrete problem statements
• Discover idea-generating tools like affinity diagrams, word chaining, the box method, the six thinking hats & the blink method
• Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
• Learn to perform a final problem analysis and then select a solution
• Understand the why’s & how’s of refining & re-refining a solution shortlist
• Learn how to identify the tasks & resources necessary to implement a solution
• Understand how to evaluate & adapt solutions to reality

Course Outline

Creative Problem Solving Training Course – Lesson 1 The Problem-Solving Method

• Introduction to Six-Step Process
• Problem Definition
• Information Gathering
• Generating Possible Solutions
• Analysing the Solutions
• Selecting the Best Solution(s)
• Planning the Next Course of Action

Creative Problem Solving Training Course – Lesson 2 Problem Definition

• Identifying the Problem
• PAG vs. PAU
• Determining the Scope
• Writing the Problem Statement

Creative Problem Solving Training Course – Lesson 3 Information Gathering

• Understanding Types of Information
• Identifying Key Questions
• Developing Criteria

Creative Problem Solving Training Course – Lesson 4 Brainstorming Basics

• Creating a Creative Space
• Setting the Ground Rules
• Generating Ideas

Creative Problem Solving Training Course – Lesson 5 Generating Solutions – Part One

• Logistical Solutions
• Using Affinity Diagrams
• Word Chaining

Creative Problem Solving Training Course – Lesson 6 Generating Solutions – Part Two

• Using the Box Method
• Using the Six Thinking Hats

Using the Blink MethodCreative Problem Solving Training Course – Lesson 7 Evaluating Solutions

• Developing Criteria
• Using Cost/Benefit Analysis
• Group Voting

Creative Problem Solving Training Course – Lesson 8 Selecting a Solution

• Doing a Final Analysis
• Facts vs. Intuition
• Refining and Re-Refining the Shortlist

Creative Problem Solving Training Course – Lesson 9

Planning your Next Steps

• Identifying Tasks
• Identifying Resources
• Evaluating and Adapting

Creative Problem Solving Training Course – Lesson 10

Recording Lessons Learned

• Planning the Follow-up Meetings
• Celebrating Successes
• Identifying Improvements

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