Communicating Across Cultures Course

Location: Abuja & Lagos.

Fee: N120, 000

Duration: 2days

The Communicating across Cultures training course will provide your employees with the skills to communicate more effectively and do business with people from different cultures.

This practical course will teach your staff how to remove cultural barriers for trade and increase their effectiveness in a global marketplace.

Successful business strategies don’t always translate when you conduct business abroad. Your negotiating strategies may strike the wrong chord, or your polished business etiquette, which served you well in your own culture, may be interpreted as rude. When you recognize and respect cultural differences, you show you are serious about doing business in a global society.

Learning Outcomes

In this course participants will:

• Understand the importance in recognising key cultural differences when doing business
• Learn how to communicate effectively and appropriately with people from different cultures
• Gain insight into cultural differences within business protocol
• Learn how to create and manage high-performing, cross-cultural teams
• Gain practical strategies for conducting successful multicultural negotiations
• Learn how to analyse cultural differences to successfully resolve cross-cultural issues
• Become a more effective communicator in a global business environment

Target Audience: This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own.

Course Outline

Communicating Across Cultures Training Course – Lesson 1 Section 1: Communicating Across Cultures

• TOPIC A – Recognise Cultural Differences
  • Role of Status in Different Cultures
  • The Role of the Individual
  • High-Context and Low-Context Cultures
  • How to Recognise Cultural Differences
  • Discovery Activity 1-1 Respecting Differences in Status
  • Discovery Activity 1-2 Respecting Differences in Status
• TOPIC B – Communicate in Other Cultures
  • The Role of English in Business Relations
  • Discovery Activity 1-3 Communicating in Other Cultures
  • Discovery Activity 1-4 Communicating in Other Cultures
• TOPIC C – Follow Business Protocol in Other Cultures
  • Role of the Translator
  • Time Expectations
  • How to Follow Business Protocol in Other Cultures
  • Discovery Activity 1-5 Following Business Protocol in Other Cultures

Communicating Across Cultures Training Course – Lesson 2 Section 2: Working with Other Cultures

• Activity 2-2 Working with Teams in Other Cultures
  • TOPIC B – Negotiate in Other Cultures
  • Types of Negotiation
  • Discovery Activity 2-3 – Negotiating in Other Cultures
  • Discovery Activity 2-4 – Negotiating in Other Cultures
• TOPIC C – Resolve Conflict in Other Cultures
  • How to Resolve Conflict in Other Cultures
  • Discovery Activity 2-5 Resolving Conflict in Other Cultures
  • Discovery Activity 2-6 Resolving Conflict in Other Cultures
• TOPIC D – Uses of Small Talk in a Multicultural Setting
  • Exploring a Culture through Arts and Sciences
  • Discovery Activity 1-6 Following Business Protocol in Other Cultures
• TOPIC D – The Written Laws and the Unwritten Laws
  • Getting to Know Legal and Social Laws
  • Learning their Greetings and Partings
  • Taking Hints from Nonverbal Communication
  • Cultural Diversity within a Country
  • Physical Contact
  • Lesson 1 Follow–up
  • Small Talk for Establishing Relationships
  • Use of Small Talk for Establishing Relationships
  • Small Talk for Gaining Comfort Level
• Course Wrap–Up

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