Active Listening Course
Active Listening Course
₦125,000.00
No available seats
Duration: 2 days |
Certificate of Completion |
Location: Lagos
Fee: N90, 000
Duration: 2days
Target Participants: Frontline employees, sales representatives, marketers and everyone who is in contact with a customer or client (both internal and external).
Active listening is the key to effective communication as it requires a real two-way exchange of information. There is a big difference between “hearing” and “listening with intent”, so when using active listening as a technique you’ll experience better results in your relationships both at home and the workplace.
Active Listening training course teaches you how to listen attentively, show real interest, understand what you’ve heard and how to respond appropriately. After using these techniques you will become a more effective communicator in all situations.
This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that you will transform your personal and professional interactions and lead to more rewarding and meaningful communication.
Learning Outcomes
In this course participants will:
- Engage more effectively through actively listening
- Understand the difference between ‘hearing’ and ‘listening’
- Learn the techniques to listen actively
- Increase their awareness of communication behaviours
- Understand how emotions effect their ability to listen
- Learn to paraphrase and restate for clarification
- Be able to manage and encourage constructive collaboration
Course Outline
Active Listening Training Course – Module 1
Getting Started
- Pre-Assignment Review
- Workshop Objectives
- Action Plans
Active Listening Training Course – Module 2
How Well Do You Actively Listen?
- Group Activity
Active Listening Training Course – Module 3 What Affects Listening?
- What Affects Listening?
- Things That Prevent Us From Listening
- Listen – Really Listen – Using Minimal Encouragers
- Why Use Minimal Encouragers?
Active Listening Training Course – Module 4 Determine Your Communication Behaviours
- The Process
- Step 1: Identify your C H O I
- Step 2: Begin Your Personal Communication Evolution (C E)
- Personality Types and Their Communication Tendencies
Active Listening Training Course – Module 5 Verbal Communication Skills
- Listening and Hearing; They Aren’t The Same Thing
- Focused Listening
- Asking Questions
- Open Questions
- Closed Questions
- Clarifying Questions
- Body Language
Active Listening Training Course – Module 6 High Emotion – Low Intelligence
- How to Accurately Perceive Emotions
- Use Emotions to Facilitate Thinking
- Manage Emotions
Active Listening Training Course – Module 7 Tips and Tricks to Manage a Brianstorming Environment
- Tips and Tricks
Active Listening Training Course – Module 8 Wrapping Up
- Words from the Wise
- Action Plans
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₦125,000.00
No available seats
Duration: 2 days |
Certificate of Completion |
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