TOMFLIMS training programmes following our promise to deliver extra ordinary value at all times, we have carefully tailored this course to help you build the skills, knowledge and behaviours that make you stand out as a professional. Our high impact application-based approach will challenge your assumptions and introduce you to new paradigms. Understanding the Criticality […]
Location: Lagos Fee: N60, 000 Duration: 2days Do you impress your customers every time you interact with them? Does your organisation thrive on creating raving fans? You must go beyond simply delivering your product to develop strong relationships with your customers. It is essential that you provide a unique customer experience by proactively anticipating your […]
Location: Lagos & Abuja. Fee: N105, 000 Duration: 2days Target Participants: Managers, Supervisors, Team Leaders, Head of Departments. Good customer service management leads to enhanced customer satisfaction, increased sales, better retention of customers and improved word-of-mouth advertising by motivated, raving fans. Managing customer service requires the use of many skills such as measuring and managing […]